Privacy Policy | Greens Farmhouse

1. Introduction

Greens Farmhouse ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services, in compliance with the General Data Protection Regulation (GDPR) and applicable French data protection laws.

2. Information We Collect

Information You Provide

Account information: Name, email address, phone number, company name, billing and shipping addresses
Order information: Purchase history, payment details (processed securely by our payment provider)
Communication data: Messages sent through our contact form, email correspondence, phone call records
Newsletter subscriptions: Email address and preferences

Information Collected Automatically

IP address and browser type
Device information and operating system
Pages visited, time spent, and navigation patterns
Referral sources and search terms
Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal data for the following purposes:

Processing and fulfilling your wholesale orders
Managing your account and providing customer support
Sending order confirmations, shipping updates, and invoices
Sending marketing communications (with your consent)
Improving our website, products, and services
Complying with legal obligations
Preventing fraud and ensuring security

4. Legal Basis for Processing (GDPR)

Contract performance: Processing necessary to fulfill your orders and provide our services
Legitimate interests: Improving our services, fraud prevention, and business analytics
Consent: Marketing communications and non-essential cookies
Legal obligation: Tax records, regulatory compliance

5. Data Sharing

We do not sell your personal data. We may share information with:

Shipping carriers: To deliver your orders (Colissimo, DPD, Chronopost, DHL)
Payment processors: To securely process transactions
Analytics providers: To understand website usage (anonymized where possible)
Legal authorities: When required by law or to protect our rights

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. Specifically:

Account data: Duration of account activity plus 3 years
Order records: 10 years (legal requirement for commercial records in France)
Marketing data: Until you withdraw consent
Analytics data: 26 months (anonymized)

7. Your Rights (GDPR)

Under the GDPR, you have the following rights:

Right of access: Request a copy of your personal data
Right to rectification: Correct inaccurate or incomplete data
Right to erasure: Request deletion of your personal data
Right to restrict processing: Limit how we use your data
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to processing based on legitimate interests or direct marketing
Right to withdraw consent: Withdraw previously given consent at any time

To exercise any of these rights, contact us at contact@greensfarmhouse.com.

8. Cookies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure server infrastructure, and access controls.

10. Contact Us

For any questions about this Privacy Policy or your personal data, please contact:

Greens Farmhouse — Data Protection
Email: contact@greensfarmhouse.com
Phone: +44 7346 989289

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the French data protection authority (CNIL) at www.cnil.fr.